Who We Are
Casino Welcome Bonus UK is an independent comparison website that reviews casino welcome offers at operators licensed by the UK Gambling Commission. We are the data controller for personal data collected through the Website. You can reach us about any privacy matter at [email protected].
We are not a gambling operator. We do not open gambling accounts, verify identity documents, hold player funds or process deposits and withdrawals. When you visit a casino through a link on the Website, that casino becomes the controller of any data you give it, under its own privacy policy.
Scope of This Policy
This policy covers personal data processed when you:
- Browse the Website;
- Click an outbound link to a casino, such as a “Claim Offer” button;
- Contact us by email, phone or the contact form;
- Interact with our cookie banner and settings.
Personal Data We Collect
The amount of personal data we process is small, because you can use the Website without creating an account. We collect the following categories:
| Category | Examples | Source |
|---|---|---|
| Contact data | Name, email address, phone number | You, when you contact us |
| Correspondence | The content of your messages and our replies | You and us |
| Technical data | IP address, browser type, device type, operating system, referring page | Automatically, through server logs and cookies |
| Usage data | Pages viewed, time on page, comparison tables used | Automatically, through analytics cookies (with consent) |
| Outbound click data | The offer clicked, date and time, a random click reference | Automatically, when you follow a link to a casino |
| Preferences | Your cookie choices | You, through the cookie banner |
We do not ask for, and do not want to receive, identity documents, bank card details, gambling account details or information about your health. Please do not send such information through our contact channels.
How We Collect Your Data
We collect personal data directly from you when you send us a message or call us, and automatically when you browse the Website through server logs, cookies and similar technologies. When you click a link to a casino, the casino or its affiliate tracking partner may tell us that a new account was opened through that link. This report uses the random click reference and does not include your name or contact details.
Why We Use Your Data and Our Legal Bases
UK GDPR requires a legal basis for each use of personal data. The table below maps each purpose to its basis.
| Purpose | Legal basis |
|---|---|
| Replying to your enquiries, corrections and complaints | Legitimate interests in running the Website and helping users |
| Keeping the Website secure and preventing misuse or fraud | Legitimate interests in protecting the Website and its users |
| Measuring how the Website is used to improve the comparisons | Consent, given through the cookie banner |
| Recording outbound clicks so casinos can attribute referrals to us | Legitimate interests in funding a free Website, with analytics and advertising cookies used only with consent |
| Keeping records required by law and responding to lawful requests | Legal obligation |
We do not use your personal data to make decisions about you based solely on automated processing, and we do not build gambling profiles of our users.
Sharing Your Data
We do not sell your personal data. We share it only with:
- Hosting and IT service providers who run the Website on our behalf;
- Analytics providers, where you have given consent;
- Our email and telephone service providers, to handle your enquiries;
- Casinos and their affiliate tracking partners, limited to the random click reference and technical data needed to attribute a referral;
- Professional advisers such as lawyers and accountants, where necessary;
- Police, courts, regulators or other public authorities, where the law requires it.
Every service provider acting for us processes data only on our instructions and under a written contract with appropriate confidentiality and security obligations.
International Transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure the transfer is protected by a UK adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How Long We Keep Your Data
We keep personal data only for as long as we need it:
| Data | Retention period |
|---|---|
| Enquiries and correspondence | 24 months after the last contact, then deleted |
| Complaints | 3 years after the complaint is closed |
| Server logs | 90 days |
| Analytics data | 14 months |
| Outbound click records | 24 months, for reconciliation with casino partners |
| Cookie consent record | 12 months, then you are asked again |
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you;
- Ask us to correct inaccurate or incomplete data;
- Ask us to erase your data;
- Ask us to restrict how we use your data;
- Object to processing based on our legitimate interests;
- Receive your data in a portable format where processing is based on consent or contract;
- Withdraw consent at any time, for example through the cookie settings, without affecting earlier processing.
To use any of these rights, email [email protected]. We reply within 1 month and may ask for information to confirm your identity. Using your rights is free of charge.
If you are unhappy with how we handle your data, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Cookies
We use cookies and similar technologies to run the Website, remember your choices and, with your consent, measure traffic and attribute referrals. Full details, including how to change your choices, are in our Cookie Policy.
Security
We protect personal data with technical and organisational measures, including encrypted HTTPS connections, access controls limited to staff who need the data, and regular review of our service providers. No method of transmission over the internet is completely secure, but we work to protect your data at every stage.
Age Restriction
The Website is only for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18. If we learn that a person under 18 has contacted us, we delete their data. If you believe a child has sent us personal data, please email [email protected].
Responsible Gambling
Gambling should stay fun. If it starts to cause harm, help is available from GamCare, GambleAware and GAMSTOP. Our Responsible Gambling page lists the support organisations and the tools that UK casinos provide.
Changes to This Policy
We may update this Privacy Policy when the law, our services or our providers change. The “Last updated” date shows the current version. Where a change is significant, we show a notice on the Website.
Contact Us
For any question about this policy or your personal data:
- Email: [email protected];
- Phone: +44 20 7946 0482, Monday to Friday, 09:00 to 18:00 UK time;
- General enquiries: [email protected].