How to Reach Us
Choose the channel that suits you best:
- Email: [email protected], for general questions about the Website and the offers we list;
- Phone: +44 20 7946 0482, Monday to Friday, 09:00 to 18:00 UK time, excluding UK bank holidays;
- Contact form: available on this page, with fields for your name, email address, subject and message.
When you write to us about a specific offer, please include the casino name and the page where you saw it. It helps us check the details faster.
Response Times
| Channel | Expected response |
|---|---|
| Phone | Answered during opening hours |
| Within 1 working day | |
| Contact form | Within 1 working day |
| Offer corrections | Checked within 2 working days |
| Complaints | Acknowledged within 2 working days, resolved within 14 days |
Specialist Contacts
For specific topics, contact the right team directly:
| Topic | |
|---|---|
| Offer updates, corrections and editorial feedback | [email protected] |
| Privacy and personal data requests | [email protected] |
| Complaints about the Website | [email protected] |
| Partnerships and commercial enquiries | [email protected] |
Complaints
If you are unhappy with any part of the Website or our Content, email [email protected] with a short description of the issue and the page concerned. We acknowledge every complaint within 2 working days and aim to give you a full answer within 14 days.
If your complaint is about a casino, such as a bonus that was not credited or a delayed withdrawal, raise it with the casino first and follow its complaints procedure. If the casino does not resolve it within 8 weeks, you can take it to the independent alternative dispute resolution (ADR) provider named in the casino’s terms. Every casino we list holds a UK Gambling Commission licence, and its account number appears in our review so you can check it on the UKGC public register.
Responsible Gambling Support
This Website is for adults aged 18 or over. If gambling is affecting you or someone close to you, free and confidential help is available. Call the National Gambling Helpline, run by GamCare, on 0808 8020 133, at any time, or visit our Responsible Gambling page for more support options and tools.